Shipping policy
At BODHI ARTISANS, we strive to ensure your order arrives safely and on time. Please read our shipping policy for details on shipping timelines, costs, and more.
Shipping Partner
We use UTS or DHL as our trusted shipping partner to provide reliable and timely deliveries.
Processing Time
- All orders (if in stock) are processed within 2-3 business days after payment confirmation.
- Shipping of all custom orders varies depends on the product you ordered.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping Rates and Delivery Times
- Domestic Shipping (within the India): Standard shipping is free for all orders. Delivery typically takes 5-7 business days after dispatch.
- International Shipping: Shipping is free for all orders. International deliveries generally take 7-14 business days, though exact times may vary.
Tracking Information
Once your order is shipped, you will receive an email with a tracking number to monitor your shipment’s progress.
Customs, Duties, and Taxes
For international orders:
- Import and customs duties are imposed by local authorities and are the responsibility of the customer.
- These charges are not included in your order total and must be settled directly with the shipping company or customs office upon delivery.
Damages and Issues
We take extra care in packaging, but if your order arrives damaged, please contact us immediately with photos of the damage to initiate a return or exchange. Returns without prior notification are not accepted.
Delays
Please note that delivery times may be impacted by factors beyond our control, such as weather, customs processing, or carrier delays.
Questions?
For any further questions regarding our shipping policy, please reach out to our customer service team at glaringrugs@gmail.com